Good To Great In The Show Me State

Two Workshops in Kansas City
December 6 7, 2009 Admissions
December 6 7, 2009 Financial Aid
Times: 9:00 a.m. 6:00 p.m. (both days)


WORKSHOP 1 ADMISSIONS TOPICS:

  • Improve Conversions Through Effective Listening and Communication Skills
  • Outcome Based Selling: Increasing Contact and Appointment Shows
  • Outcome Based Selling: Admission Coaching
  • Outcome Based Selling: Effective Telephone Techniques
  • Outcome Based Selling: The Interview Process and Improving Close Rates
  • Customer Service in the Admissions Office
  • The Hand-Off Between Financial Aid and Admissions

WORKSHOP 2 FINANCIAL AID TOPICS:

  • Improve Packaging and Collections Rates Through Effective Listening and Communication Skills
  • All Topics Include New HEOA Changes
  • Student Status
  • Student Packaging
  • Consumer Information
  • R2T4
  • File Completion
  • Policies and Procedures
  • Federal Reporting
  • Customer Service in the Financial Aid and Bursar Offices
  • The Hand-Off Between Financial Aid and Admissions


Hilton Kansas City Airport

8801 NW 112th Street Kansas City, MO 64153

Lightpoint will book rooms for you upon receipt of your reservation.

Workshop includes luncheon both days and room Sunday and Monday nights.

Out of Town attendees, with hotel: $675 per person, 2 or more attendees $625 per person.
Local attendees, without hotel: $425 per person, 2 or more attendees $375 per person.

RSVP to pamjones@lightpointlearning.net
Call 404-293-2538 or 678-389-6324.


Payments must be received by November 10, 2009 to reserve a room.

Mail payments to:
Lightpoint Consulting and Training
286 South Main Street
Suite 600
Alpharetta, GA 30009